Import Orders

Order imports bring external sales channels into the Orders Inbox so operators can review and release work from one place.

Before you import

• Confirm the store or channel connection is active
• Check the expected import schedule or trigger
• Verify tax, payment, and warehouse defaults
• Make sure duplicate protection rules are enabled

Import workflow

• Start the import from the connected channel or sync job
• Review the import summary for failures or skipped orders
• Open the Orders Inbox and confirm the new records arrived
• Resolve mapping errors before releasing the queue

If orders do not appear

• Check the integration status and last sync time
• Review filters in the inbox
• Confirm the external order meets import rules
• Retry only after identifying the failure reason