Order Status Flow

Order statuses show where a record sits in the operational lifecycle and which team is expected to act next.

Typical status stages

• New or imported
• Review required
• Ready to fulfill
• In picking or packing
• Shipped or completed
• Held, backordered, or cancelled

Good status practices

• Use statuses to reflect the next action, not internal opinion
• Avoid too many overlapping hold states
• Keep warehouse and purchasing handoffs explicit
• Document when automation changes a status automatically

Daily management

• Review orders that have not moved within the expected SLA
• Separate customer-facing exceptions from internal work queues
• Audit cancelled and reopened orders regularly