Refund Handling

Refund handling closes the loop between return operations and the financial outcome promised to the customer.

Before issuing a refund

• Confirm the item was received or approved
• Review inspection results
• Check for restocking or policy exceptions
• Verify the refund amount and method

Good refund process

• Tie the refund to the RMA or order record
• Record the decision reason
• Notify the customer if your process requires it
• Confirm the return is closed in the queue

Review points

• Audit delayed refunds daily
• Separate policy disputes from normal processing
• Track write-off impact on high-return items